Cookie and Privacy Policy
Clear Vision Window Cleaning Ltd (“we”) are committed to protecting and respecting your privacy.
This policy (together with our, terms and conditions of supply and any other documents This policy (together with our, terms and conditions of supply and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This privacy notice applies to the contents of the website under the domain name clearvisionservices.co.uk (“Website”).
Cookies & Personal Data
Clear Vision Window Cleaning Ltd. takes privacy very seriously. We have updated our privacy policy to ensure that we communicate how we treat personal information in the clearest way possible. We encourage you to read this policy carefully. It will help you make informed decisions about sharing your personal information with us.
The defined terms in this policy have the same meaning as in our Terms & Conditions, which should be read alongside this policy. By accessing our website and using it on mobile devices, you consent to the terms of this policy ad agree to be bound by it and our Terms & Conditions.
Under new GDPR law, individual’s rights include:
The right to be informed;
The right of access;
The right to rectification;
The right to erasure;
The right to restrict processing;
The right to data portability;
The right to object; and the right not to be subject to automated decision-making including profiling. By reading this document, you can find all the relevant information about how Clear Vision Window Cleaning Ltd. Complies with this and what you, as an individual can request of your information.
What kinds of information do we collect? When becoming a customer of Clear Vision Window Cleaning Ltd, the service involves the storage of data about a company or individual. This data can include personal information:
Basic personal information Clear Vision Window Cleaning Ltd collects your contact information, such as your name and email address to authenticate your account and keep it. We may also collect personal information such as phone number, location, taxation details and accounting and financial information directly from you when you use the service. It is your choice what personal information you give us, but if you don’t supply some required information, we may not be able to provide you with the service.
Log Data When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile operating system, the type of mobile Internet browser you use and other statistics (“Log Data”). This is in order to improve service and for troubleshooting to provide support within the service. It is used as part of aggregated data.
Payment information Clear Vision Window Cleaning Ltd doesn’t store any payment information. It is held with our payment provider and can not be accessed by Clear Vision Window Cleaning Ltd staff.
Cookies
Necessary Cookies These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited
Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.
Functionality Cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it.
Information belonging to others
Why do we collect, hold and use your personal information? Clear Vision Window Cleaning Ltd collects your personal information so that we can provide you with the service and any related services you may request. In doing so, we may use the personal information we have collected from you for purposes related to the services including to:
verify your identity, administer the service, notify you of new or changed services offered in relation to the service, carry out marketing or training relating to the service, assist with the resolution of technical support issues or other issues relating to the service, comply with laws and regulations in applicable jurisdictions, and communicate with you. By using Cler Vision Window Cleaning Ltd, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Clear Vision Window Cleaning Ltd will only use your personal information for the purposes described in this policy or with your express permission. Children and Young People
Clear Vision Window Cleaning Ltd can aggregate your non-personally identifiable data By agreeing to this policy and the terms of use, you agree that Clear Vision Window Cleaning Ltd can access, aggregate and use non-personally identifiable data collected from you. This data will in no way identify you or any other individual. Clear Vision Window Cleaning Ltd may use this aggregated non-personally identifiable data to:
assist us to better understand how our customers are using the service, provide our customers with further information regarding the uses and benefits of the service, enhance small business productivity, including by creating useful business insights from that aggregated data and allowing you to benchmark your business’ performance against that aggregated data, and otherwise to improve the Service.
Where is my personal information stored and transferred? Clear Vision Window Cleaning Ltd use a CRM system called Squeegee. Squeegee servers are based in London, UK. and provide top level security.
This includes:
24/7 physical security guard services, generator or fuel carrier redundancy and access to the management network only through multi-factor authentication points with key-based authentication limited by role-based access control. Data is transferred using Transport Layer Security. (TLS) is a protocol which provides privacy between communicating applications and their users, or between communicating services. When a server and client communicate, well-configured TLS ensures that no third party can eavesdrop or tamper with any message. How is my information shared? Squeegee will only disclose the personal information you have provided to us to other entities if it is necessary and appropriate to facilitate the purpose for which your personal information was collected in accordance with this policy, including the provision of the Service. Squeegee will not otherwise disclose and of your personal information to a third party unless you have provided your express consent. However, You should be aware that we may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.
How can I access, manage or delete information about me?
It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update, correct or delete any personal information we hold about you, by setting out your request in writing and sending it to us at info@clearvisionservices.co.uk
Clear Vision Window Cleaning Ltd will process your request as soon as reasonably practicable within one month, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested.
We’ll only keep your personal information for as long as we require it for the purposes of providing you with the service and / or until all monies owing have been paid in full. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.
You can opt-out of any non-essential email communications Clear Vision Window Cleaning Ltd sends billing information, product information, service updates and service notifications to you via email. We will remove you from non-essential emails at your request.
This policy may be updated Clear Vision Window Cleaning Ltd reserves the right to change this policy at any time, and any amended Policy is effective upon posting to this website. We will make every effort to communicate any significant changes to you via email or notification via the Service. Therefore, your continued use of the service will be deemed acceptance of any amended Policy.