By using our service you agree to our terms and conditions of business.
1.0 Initial visit
For your first clean only there may be a surcharge to cover the additional time required on the initial clean, this varies from property size and frequency of ongoing cleans. This will be explained when signing up.
1.05 What can I expect?
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining / discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
1.1 How often will we visit?
We offer the choice of every 4, 8 or 12 weekly visits. We ask for some flexibility on timescales due to extreme weather conditions and other seasonal factors (such as Christmas).
1.2 Bad weather
We offer an all year-round service, which will mean that from time to time we will clean your windows in inclement weather. Our promise to you is that the results will still be the same. If the weather is stormy (high winds or torrential rain) we will not clean your windows, this is primarily due to staff safety and welfare.
1.3 Turning us away
We will try to be as reliable as we can for you, but we also appreciate you, the customer being reliable. We will make time and space in our schedule for you. On the day of your clean it is too late to for us to replace your clean with another. We appreciate that emergencies occur or on occasion a gate is left locked. Where possible we will access the rear of your property using a ladder (either side of the gate). If we are consistently turned away visit after visit (unless scheduled building work or family emergency) we reserve the right to make a charge for the full price expected.
1.4 Ending our services
If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 02380 477912 or by email firstname.lastname@example.org. By using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be payable.
1.5 Complaints procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to reclean your windows for free. Please note that complaints made after 24 hours may not be recleaned. Please note we operate a no refund policy we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
Customers joining our 4, 8 and 12 weekly schedules are required to pay via cash, bank transfer or by card payment either at the time of your clean or by calling the office 02380 477912, whereby card payment can be taken over the phone.
Customers booking a one-off service such as gutter clean who are not joining our regular scheduling are required to pay in advance or at the time of the clean. Regular cleaning customers are expected to pay within seven days.